Refund policy

At AMJIVA, we value your trust and strive to make your shopping experience simple, smooth and reliable. If you receive a product with an issue, we're here to help.

📦 1. RETURN ELIGIBILITY

Returns may be accepted for:

✅ Damaged products
✅ Defective products
✅ Wrong products
✅ Missing items

The product should be unused and in its original packaging, with tags, accessories and other items received with the order, where applicable.

⏱️ Return requests should be submitted within 7 days of delivery.

📝 2. HOW TO REQUEST A RETURN

Step 1: Contact AMJIVA through WhatsApp, Email or Instagram.

Step 2: Share your Order Number and clear photos or a short video showing the issue.

Step 3: Our team will review your request and guide you through the next steps.

❌ 3. NON-RETURNABLE ITEMS

Returns may not be accepted for:

❌ Products that have been used, washed or damaged by the customer.
❌ Products returned without original packaging, tags or accessories, where applicable.
❌ Products specifically marked as Final Sale / Non-Returnable on the product page.

💳 4. REFUND PROCESS

Once the returned product is received and inspected, we will notify you about the approval or rejection of your refund request.

For approved refunds, the refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

For COD orders, an approved refund may be processed through UPI, bank transfer or another suitable method.

🔄 5. EXCHANGES

Exchange availability may depend on the product, stock availability and reason for the request.

If an exchange is not available, we may provide an alternative resolution in accordance with the applicable return policy.

🚚 6. RETURN SHIPPING

For products that are damaged, defective or incorrectly delivered, return shipping arrangements may be provided depending on the case.

For other approved return requests, return shipping charges may apply.

🚫 7. ORDER CANCELLATION

Cancellation requests should be made as soon as possible before the order is shipped.

Once an order has been shipped, cancellation may not be possible and the order may be subject to our Return & Refund Policy.

💬 8. NEED HELP?

Our customer support team is here to assist you with return, refund and order-related questions.

📧 Email: amjiva.in@gmail.com
📞 Phone / WhatsApp: +91 60056 36897
📸 Instagram: @amjiva.in

🕐 Customer Support Hours
Monday – Friday: 10:00 AM – 4:00 PM
Saturday & Sunday: Closed

Thank you for choosing AMJIVA ❤️
Smart Products. Everyday Life. Better Choices.